Refund policy

All sales are final. No Returns, Exchanges or Buyer's Remorse.  However, we will do our best to resolve any issues with defective products. 

Most of the products we sell are collectible items, therefore we do not accept returns or exchange.

Please contact ETTV.com if you need more information. ETTV.com reserves the right to a final decision.

Customers will have FIVE (5) business days from the received date of item(s) to contact us via email regarding defective item(s), along with proof, normally pictures, of items including but not limited to, the product, the inner package, and the outer package. If we receive the communication beyond the 5 days of the receipt of the product(s), ETTV.com will no longer be responsible for the product. However, we do understand that there might be special exceptions. The ETTV.com staff and ownership will pay careful attention to the circumstances and make decisions based on the facts received.

Upon review, ETTV.com may ship back a replacement to the customer, once the defective item is returned to us and upon our examination that the defectiveness is under our responsibility. An agreed substitution may take place, if the returned item is out of stock. ETTV.com is not responsible for the replacement and refund to a false report. In the event of a dispute, ETTV.com reserves the right to a final decision.

All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund any shipping costs. In order to be eligible for a return you must email info@ettv.com with original order number. If your request qualifies for a refund or exchange, additional return instructions will be provided. In the case of an exchange, customer assumes responsibility for both additional shipping costs. Extra fees may be incurred for international orders.

Please note that due to the limited availability on all of our products, ETTV.com cannot guarantee that an item will be replaced.

Refunds and Exchanges policy is applicable only to items purchased directly from ETTV.com or from the ETTV.com website. We cannot accept exchanges or offer returns or refunds on any items purchased through any of our distributors or third party websites. Should this happen, ETTV.com will direct the purchaser to the store of which their item was purchased.

 

Lost Package

In the event that a package is lost in transit or your package is not delivered to you within a reasonable amount of time as outlined by the carrier (for both domestic and international orders), ETTV.com will assist the buyer as best as we can, but we will not be responsible for the lost package(s). If you wish to contact us regarding your missing or lost order, please email us at info@ettv.com. We will review each order on a case by case basis. Upon review, the decision made by ETTV.com will be final. In most cases, this would involve a claim to the carrier and/or payment company, in which ETTV.com will support the buyer with information to look for the best possible outcome possible for both parties.